Umbrail usually sends the day following the order and payment or within the second working day. Shipping costs vary from the country of destination goods:
- Italy € 9,00
Above a certain amount the shipment is free. For example, you can get free shipping on all orders above:
- Italy € 100,00
- Other countries of the European Union € 150,00 (including Switzerland)
Goods sold outside the European Union are sold net of VAT: the country of destination may apply the equivalent of VAT and / or import taxes. Deliveries will be made via international express couriers.
Returns and refunds
In compliance with EU regulations on deferred sales, EU citizens have the right to return the purchased goods on the umbrail.it website within 14 (fourteen) calendar days of receipt and to obtain a refund, provided they are in perfect condition and original packaging. To proceed with the return simply communicate the intention to return the goods by mail or e-mail to the addresses indicated below. Before sending the goods you want to return, wait for our confirmation e-mail. The returned goods must be accompanied by the receipt of purchase. Goods without these requirements can not be accepted for return.
The goods purchased on the umbrail.it website must be sent to the address:
Umbrail di Nicola Cannavina
via Roma 40/A
25049 Iseo (Brescia) Italy
Return costs are charged to the customer. After receipt of the goods, Umbrail will check the state of conservation and the receipt of purchase: if the returned goods are in perfect condition and supplied with the original packaging, Umbrail will refund the amount of the goods, including transport costs , within 14 days of receipt of the same, using the same method chosen by the customer for payment. Defective or non-compliant products purchased on the umbrail.it website can be returned within 24 months from the date of purchase to be repaired (where possible), replaced (with equal or technically equivalent products) or reimbursed, if the previous hypotheses are not practicable for any reason. Defective or non-conforming products must be returned after prior notice to be made in the manner described in the previous paragraph and in suitable conditions to be inspected (if used, items of clothing must be washed), at the address above and together with the receipt ‘purchase. Return costs are charged to the customer. The improper use and normal wear of the products are not recognized as defects or causes of non-compliance. Defective or non-conforming returned products will be inspected and, if proven defective or non-compliant, repaired, replaced or refunded within 14 days of receipt.
Order and payments